Call Centre Office Design for High Performance & Sustainability
The Evolving Landscape of Call Centre Office Design
The call centre and contact centre office design landscape has undergone significant evolution in recent years. Driven by the growth of Business Process Outsourcing (BPO) operations, remote work models, and heightened environmental expectations, modern call centres are now designed to be agile, employee-focused, and energy-efficient.
At Trend Group, we specialise in transforming workspaces for global clients. Our projects reflect a deep understanding of ergonomics, acoustic design, and sustainable materials.
Our recent contact centre project for Capita’s offices is a strong example of this. The goal was to transform the 10,000 sqm contact centre into a dynamic, modern, and efficient environment that fosters productivity, well-being, and creativity. The design aimed to bring a sense of energy and inspiration to the contact centre, making it a standout workspace in the industry.
Essential Design Elements That Drive Productivity
Ergonomic & Smart Workstations
Comfortable contact call centre agents are productive agents. Adjustable seating, modular desks, and innovative layouts support employee wellness, reduce absenteeism, and extend career longevity.
According to the Interdisciplinary Centre for Healthy Workplaces at Berkeley, ergonomically designed spaces result in measurable improvements in both health and performance.
Efficient Call Centre Layouts & Acoustic Planning
A practical call centre layout reduces noise, enhances collaboration, and optimises supervision.
Whether implementing clustered pods or curved workstation designs, thoughtful layouts reduce distractions and improve workflow. In this call centre project for a private client, we applied the principles above, utilising acoustic panelling and strategic zoning to support high-volume call teams.
Sustainable Materials & Energy Efficiency
Materials such as low-VOC (Volatile Organic Compound) finishes, LED lighting, and FSC-certified wood are no longer optional – they’re the baseline for smart commercial design.
Using locally sourced and recycled materials reduces carbon impact and operating costs across new builds and refurbishments. Explore how we’re applying these practices in our Sustainable Office Design Trends blog.
Office Design Strategies That Deliver Tangible ROI
Our clients often ask how good design translates into business value. The answer lies in metrics. With strategic office design, companies see reduced agent turnover, faster onboarding, and improved customer satisfaction scores.
Research from Research Gate shows that organisations investing in wellness and workspace optimisation gain a competitive edge in talent retention and operational agility.
Why Trend Group Is Your Trusted Partner
Tailored Fit-Outs for Contact Centres & BPOs
Trend Group aligns every detail with your brand and business needs, from initial design to turnkey delivery. Our fit-out service spans layout design, furniture sourcing, MEP integration, and final handover. Learn more about our fit-out construction services.
A Track Record You Can Trust
With clients across sectors and regions, we have consistently delivered high-performance spaces. Explore our project work with Capita and a leading financial services provider via our workspace design service.
Ready to Elevate Your Call Centre Office?
Every square metre of your space should serve your people and your business. If you’re ready to move from outdated cubicles to future-ready work environments, contact our team at Trend Group today.
