Private Client
A High-Performance Communication HubJohannesburg
For a private client, Trend Group designed a high-performance call centre focused on productivity and employee well-being. The workspace features an acoustically optimized layout, ergonomic workstations, and strategically placed breakout areas for rest and rejuvenation. The design is bright, modern, and incorporates the client’s branding, creating a motivating and efficient environment that supports a positive and high-energy work culture.
More Than a Call Centre: A Vibrant Learning Hub
Trend Group had the exciting opportunity to design a 1500-square-metre call centre in South Africa for a US food delivery service. This project was about more than just functionality; it focused on job creation and skills development for individuals who had faced unemployment. Trend Group’s mission was to create an environment that not only promoted operational excellence but also fostered personal growth and productivity.
A Dynamic and Fun Call Centre Design
The client’s brand exudes energy and fun, with retro-inspired elements and a vibrant colour scheme. To reflect this, Trend Group infused the workspace with a playful yet functional design. This was especially crucial given the late working hours required to align with the USA, ensuring that employees felt comfortable and motivated in a lively call centre environment.
Call Centre Comfort and Productivity
The Private Client Call Centre Office design extended beyond the call centre floor to include two training rooms, two meeting rooms, support staff areas, a 60-seater canteen, and a welcoming reception. The call centre itself accommodates 208 agents and 14 team leaders, with desks arranged to optimize space. Two large atriums bring natural light into the workspace, creating a bright and welcoming atmosphere.
Collaborative Workspace Design
Trend Group created an interactive central hub within the open-plan office, encouraging informal meetings and team gatherings. This space features terrazzo-textured vinyl flooring, exposed ceilings with hanging red baffles, and a TV screen, creating a vibrant and relaxed area that stands out from the rest of the call centre.
Call Centre Comfort and Productivity
The Private Client Call Centre Office design extended beyond the call centre floor to include two training rooms, two meeting rooms, support staff areas, a 60-seater canteen, and a welcoming reception. The call centre itself accommodates 208 agents and 14 team leaders, with desks arranged to optimize space. Two large atriums bring natural light into the workspace, creating a bright and welcoming atmosphere.
Collaborative Workspace Design
Trend Group created an interactive central hub within the open-plan office, encouraging informal meetings and team gatherings. This space features terrazzo-textured vinyl flooring, exposed ceilings with hanging red baffles, and a TV screen, creating a vibrant and relaxed area that stands out from the rest of the call centre.
