Private BPO Client
A World-Class BPO WorkplaceCape Town
For this global leader in business process outsourcing (BPO), Trend Group delivered a world-class office fit-out to uplift and inspire. Completed in just nine weeks, the project combined functional workspaces with artisanal elements and sustainable principles, drawing on natural elements for layered storytelling across levels.
Turnkey fit-out for multinational contact centre
Trend Group was appointed to design and deliver a full turnkey fit-out for a multinational contact centre client, occupying the uppermost floors of a landmark building in Cape Town. The brief called for a workplace that would inspire and uplift—connecting global teams to their African setting while supporting fast-paced operations in the travel and aviation industries.
CUSTOMISED LOCAL AND NATURAL INTERIOR DESIGN ELEMENTS
The concept drew on the natural elements associated with Cape Town, with each floor reflecting one of four themes: nature, ocean, sunrise and air. These ideas were expressed through layered visual storytelling across levels—from vinyl locker wraps and baffle ceiling designs to custom murals and handcrafted pendant lights.
The call centre floors were reimagined with fresh energy, using colour, texture and graphic elements to enliven the day-to-day experience. A bespoke collaboration area formed the heart of the main production space, offering visual relief from the expanse of desks. Making use of suspended ropes, the structure nodded to Cape Town’s heritage of craft, with tones and patterns inspired by African weaves.
